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medication4Repeat Prescriptions

Patients on long-term medication can order repeat prescriptions, in writing only, in the following ways:

  • In person - drop the computerised repeat slip into the surgery (or a form reception) with the required items clearly marked.
  • Online through smartphone app or computer
  • By post - send it to us with a stamped addressed envelope if you want us to post it back to you.
  • By Fax - You may request your prescription by fax on 0208 795 2987.
  • We do not routinely accept repeat prescription requests over the phone. The reception staff will take prescriptions over the phone for patients over 75 and those that are housebound and those with severe disabilities.

Repeats are not issued beyond your review date (on the counterfoil). 

We will ask to review your repeat medication at least once a year.

Please allow 72 hours (3 working days), excluding weekends and Bank Holidays, for your request to be processed. Any problems, please telephone the surgery.

If you run out of medication and the practice is closed, your pharmacist can provide you with a week’s emergency supply.

Changes to Repeat Prescriptions Ordering from 1st December 2017

Pharmacies and suppliers of medical appliances will not be able to order medicines on your behalf from 1st December 2017.  Instead you will need to order your repeat prescription directly from your GP practice.

What are repeat prescriptions?

A repeat prescription allows you to get your regular medication without having to see your doctor each time.

What is changing?

Pharmacies and suppliers of medical appliances will not be able to order medicines on your behalf from 1st December 2017.  Instead you will need to order your repeat prescription directly from your GP practice by.

  • Online ordering through smartphone app or computer
  • Dropping your repeat prescription request off at the GP practice
  • Posting your repeat prescription request to your GP practice. Please allow 4-5 working days.

If you already order repeat prescriptions directly from your GP surgery this change will not affect you.

Pharmacies that collect prescriptions from GP surgeries, and pharmacies that deliver medications and other items to you will continue to do so.

What you need to do

As your GP practice will not accept repeat requests from pharmacies or other suppliers you will need to order your repeat prescriptions from your GP practice when you have 7 to 10 days of medicines left. You should contact your community pharmacy to let them know you have ordered a prescription if you wish for them to collect this for you.

Remember your GP practice needs 3 working days to issue a prescription, so don’t leave it until the last minute. The community pharmacy requires an additional 48 hours to dispense your medicines.

To register for online services you will need to visit your GP practice and request a user login.

Why is this happening?

Under the old system some patients built up a stock of unused medicines. The NHS can reduce the cost of waste medicines through improving repeat prescribing systems. The money saved through reducing medicines waste will be used to fund prescribing of medicines to the population of Hillingdon.

The new system is also safer as your GP can monitor your prescription more easily and discuss the prescription items that you continue to need at your regular review.

Who can I speak with to get help with this change?

In the first instance contact your GP surgery.

NHS Brent Clinical Commissioning Group

Brent CCG
Wembley Centre for Health and Care
116 Chaplin Road

Tel: 020 8900 5300


I’m worried about someone that is not coping with this change

Please speak to their GP practice about your concerns.

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