News:

Appointments
We operate a full appointment system with 48 hour access, you will be seen within 2 working days from the time of your  request. 

The Appointment offered may also not be with the Doctor of your choice & therefore apologies for any inconvenience caused.

Appointments will not be booked far in advance due to the number of appointments being Missed (DNA) unless there is a special request or circumstance.

Appointments can be made by calling the Surgery Contact Number as follows:

Tel: 0844 387 9898

Out of Hours
For Out of Hours Service please contact our GP Co-operative (HARMONI) on

Tel: 0300 130 3015

they will direct your call appropriately to either NHS Direct or a GP out of hours centre which is based at Central Middlesex Hospital or Northwick Park Hoaspital 

You can also go the GP Lead Walk-In Centre who provide GP Access 8:00am - 8:00pm 7 days a week they are based at 116 Chaplin Road Wembley Middlesex.

They can also arrange for a docotr to do a home visit if necessary.

Home Visits
In an emergency situation the Patient/ representative/ carers requesting a home visit must first ring the surgery in the morning. Patient/carers/relatives will be triaged by the receptionist with regards to the purpose of the visit to help direct the visit to the appropriate doctor and prepare for the visit as necessary.

The doctor may also call and speak to you prior to the visit.

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.